Help with money

All the services and tools you need to stay in control

We all know what it's like to worry about money. And the last thing we want our customers to do is to struggle to pay their rent or household bills. That's why our team of specialist advisers is here to help.

If you need urgent help, please call our Customer Hub on 0300 777 7777.

We have Welfare Rights Officers who can help you to claim the benefits you are entitled to or appeal a decision you do not agree with. Our qualified debt advisors offer a full range of debt solutions. We also have officers who can help you to keep your bills and spending under control.

Debt advice

If you're struggling with debt, don't ignore it; seek support as soon as possible. Our qualified debt advisors are on hand to help with practical advice to help you get on top of things. If you want to make an appointment, give us a call first on 0300 777 7777 or leave your details here, to help us understand how we might be able to help you. We can visit you at home, or you can come to our offices.

Benefits and Universal Credit advice

The benefits system can be tricky to navigate, so it's good to have an expert guide. Our welfare rights officers can check that you are receiving all the money you are entitled to, help you make a claim and also appeal decisions you don't agree with.

To apply for Universal Credit visit www.gov.uk/apply-universal-credit

Budgeting

For friendly ongoing budgeting support, our customer support team can help you. Whether it's finding cheaper goods and services, applying for grants and trust funds or helping with managing your bills, there are lots of ways to make your money go further.

Banks and credit unions

You will need access to a bank account if you claim Universal Credit. We can give you advice on opening one and what you'll need. We'd also recommend opening a Credit Union account. These allow you to make regular savings and take out an affordable loan should you need one.

Get on top of your finances today by speaking to one of our team. Get in touch to see how we can help you by giving us a call on 0300 777 7777 or leave your details here.

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