Supporting you to stay safe

If you are homeless or are concerned you may become homeless; please contact HOST.

If you become homeless outside of their regular opening hours, contact the Emergency Duty Team by telephoning 0800 218 2000.


Are you legally homeless?

You are legally classed as being homeless if you fall into one of the situations below within 56 days:

  • You have nowhere to live in the UK, which you can legally occupy.
  • Your family has been forced to split-up, as there is nowhere available where you can all live together.
  • It is not reasonable for you to stay in your home because you would be at risk of violence, abuse or harassment or severe threats of violence.
  • It is not reasonable for you to stay in your home because of extreme overcrowding, impoverished state of repair, severe financial hardship or other exceptional reason.
  • You live in a mobile structure, such as a caravan or boat and you have nowhere to park or moor it.
  • You have been served with a valid Section 21 notice from your landlord.


Support available

Trafford Council can give advice or take action to help you to keep your home and can negotiate on your behalf. We provide an agreed Personal Housing Plan so that we can work together to help you retain your home or find alternative housing if you have to move so that this can be done in a planned way. Its services include:

  • Referral to domestic violence outreach workers.
  • A scheme to help with deposits to enable access to the privately rented sector.
  • Specialist advice for offenders.
  • Help and advice if you are having problems with your mortgage and face repossession.
  • A floating support service.


If you become homeless

Trafford Council will provide help and assistance, and if necessary, arrange temporary accommodation for you while you wait to be re-housed. It operates a 24-hour homeless service, seven days a week.

You have the right to ask for a review on any decisions relating to your case that you do not agree with. If you appeal a decision, you need to do this in writing within 21 days from receiving your decision. For details on this, please contact us and ask to speak to a Tenancy Sustainment Officer by calling the Customer Hub.

If you become homeless outside of office hours, contact the Emergency Duty Team by telephoning 0800 218 2000.

If you at risk of becoming homeless, or are in temporary accommodation, please call 0161 912 2230 or 0161 793 3252.

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