Your views really matter to us. They help us to do things better our customers. So, if you’re not happy, or you have a suggestion about how we can provide a better service, please let us know.
Complaints should not be confused with everyday enquiries or appeals against an allocation for housing. A complaint is also not an issue with a neighbour or Anti-Social Behaviour. We deal with these in a different way.
If you need help, one of our team can record your complaint. You may also be accompanied by a friend at any stage of the complaints process.
The best way to tell us if you’re unhappy is by emailing Customer@mytht.co.uk, If you can’t email, then you can call our Customer Service Team on 0300 777 7777.
Our Customer Complaints Panel review complaints on behalf of other customers and provide feedback on how we dealt with things and what we could do better in the future. We are doing this to give confidence that issues will be considered fairly and impartially. We are looking for customers to sit on the Panel. You can find out more here.
If after this, you are still unhappy with the final decision, you can refer your complaint to the relevant ombudsman, such as the Housing Ombudsman. You can also ask for support from your local MP or councillor.
Helping Trafford Residents - a blog from Aileen Edmunds, Head of Development
We are in the same storm, but not in the same boat
Trafford Crisis Fund - a blog by Larry Gold
Raising funds to support Trafford residents
£250,000 Fundraising Drive Launched for Trafford Residents
New campaign to help the most vulnerable in the borough
Plans for Penwortham Housing Development Go Online
Plans available online ahead of joint planning application submission with Lidl
Easter opening times
Trafford Housing Trust Easter 2020 opening times
Trustcare Launches Careers for Carers Recruitment Drive
The independent living services provider is looking for carers