Your views really matter to us. They help us to do things better our customers. So, if you’re not happy, or you have a suggestion about how we can provide a better service, please let us know.
Complaints should not be confused with everyday enquiries or appeals against an allocation for housing. A complaint is also not an issue with a neighbour or Anti-Social Behaviour. We deal with these in a different way.
If you need help, one of our team can record your complaint. You may also be accompanied by a friend at any stage of the complaints process.
The best way to tell us if you’re unhappy is by emailing Customer@mytht.co.uk, If you can’t email, then you can call our Customer Service Team on 0300 777 7777.
Our Customer Complaints Panel review complaints on behalf of other customers and provide feedback on how we dealt with things and what we could do better in the future. We are doing this to give confidence that issues will be considered fairly and impartially. We are looking for customers to sit on the Panel. You can find out more here.
To view the Self Assessment Housing Ombudsman Complaints Code please click here.
If after this, you are still unhappy with the final decision, you can refer your complaint to the relevant ombudsman, such as the Housing Ombudsman. You can also ask for support from your local MP or councillor.
£100,000 Support for Sale Moor Community Partnership
£100,000 Support for Sale Moor Community Partnership
Applications Now Open for £100,000 Funding to Help Tackle Food Poverty Across Trafford
Applications Now Open for £100,000 Funding to Help Tackle Food Poverty Across Trafford
Mancspirit and Trafford Housing Trust Join Digital Forces to Combat Loneliness in the Over 55’s
Mancspirit and Trafford Housing Trust Join Digital Forces to Combat Loneliness in the Over 55’s
Planning Application Submitted for Penwortham Housing Development
Planning Application Submitted for Penwortham Housing Development
Families to Get Winter Food Boost Over Christmas Holidays
Families throughout Trafford will have access to a wide range of holiday food projects and support this Christmas thanks to a grant from Trafford Housing Trust.